Not able to SSH to a project

If you are unable to connect to your server (app container) using SSH, a common cause is an unstable internet connectivity. Please first check your internet connectivity and ensure it's stable. 

You can access the project using the platform CLI command platform ssh -p PROJECT_ID.

If you can't access your project using SSH or the CLI, use the verbose output of the commands by adding the -vvvv flag, like the following:

platform ssh -p PROJECT_ID -vvvv

Copy and paste the full output of the commands you run into a ticket. Please also provide the output of the ping command (ping YOUR_WEBSITE.com) as well.

For more information on this feature, please see the following page in the Upsun documentation:

https://docs.platform.sh/development/ssh.html

Related articles:

• Error: "You may not have permission to SSH" into a project