If you are unable o connect to your server (app container) using SSH, a common cause is an unstable internet connectivity. Please check your internet connectivity and ensure it's stable.
You can access the project using the platform CLI command platform ssh -p PROJECT_ID.
If you can't access your project using SSH or the CLI, use the verbose output of the commands by adding the -vvvv flag, like the following:
platform ssh -p PROJECT_ID -vvvv
Copy and paste the full output of the commands you run into a ticket. Please also provide the output of the ping command (ping YOUR_WEBSITE.com).
For more information on this feature, please see the following page in the Platform.sh documentation:
https://docs.platform.sh/development/ssh.html
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