Enable text/code formatting controls when filing support request

Bluespark Webmaster

Published August 30, 2018 15:24

The information in this post is accurate as of the published date August 30, 2018 15:24. Please make sure to check any linked documentation within the post for changes/updates.

It's difficult to file, parse and read technical support tickets without the ability to use code blocks for pasting logs, configurations, code snippets, etc.

What's more frustrating is that support staff *can* format their comments but Platform.sh customers *cannot*. 

This request would either A) enable the code block and inline code buttons for the wysiwyg editor or B) add instructions on how to format text (eg w/ markdown syntax?) on both the "Submit Ticket" UI at https://accounts.platform.sh/user/XXX/support/create  as well as at https://support.platform.sh/hc/en-us/requests/XXXX in the Zendesk UI for adding comments.

Edited August 30, 2018 15:30

6

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  Léo Cunéaz

  January 29, 2019 08:38

  +1

  0

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