A customer can receive a payment failed message in any of the cases:
- There are no payment method added under your project billing settings.
- The payment method is added, but it's failing (soft decline).
- The credit card used for payments has expired.
- Payment failed due to bank permissions or security issues (please check with your bank there are no reasons for the payment to be blocked)
If you want to add or edit a new credit card, follow the steps detailed in this article.
In the case of a message appearing as payment failed - soft decline, please do not hesitate to open a support ticket.