Error: "Hello you successfully authenticated, but could not connect to service (reason: service doesn't exist or you do not have access to it)"

If you face an error message like the following:

Hello you successfully authenticated, but could not connect to service (reason: service doesn’t exist or you do not have access to it).

It means that you are trying to access an environment that didn’t have a successful deployment.

This can happen if you haven't yet pushed code to your project, or if all the builds on a given branch have failed since the branch was created. Make sure that you've pushed code to your project, and review the logs of any failed deployments in that environment.

In order to be able to SSH into an environment, the environment has to be successfully deployed and built.